Course curriculum

  1. 1

    • Welcome to DevOps Institute's Digital Learning Platform

    • History of Certified Agile Service Manager

    • Introduction to Certified Agile Service Manager
  2. 2

    • Module 1: Why Agile Service Management?

    • Go Agile: 5 Things Agile Organizations have in Common

    • Module 1: Flashcard Review of Key Terms

    • Module 1: Quick Check

    • Case Story: Australia Post
  3. 3

    • Module 2: Agile Service Management

    • 4 Tips to Deliver Agile IT Service Management

    • Module 2: Flashcard Review of Key Terms

    • Module 2: Quick Check
  4. 4

    • Module 3: Leveraging Related Guidance

    • Intro to the Scrum Framework

    • Module 3: Flashcard Review of Key Terms

    • Module 3: Quick Check

    • Case Story: Nike
  5. 5

    • Module 4: Agile Service Management Roles

    • What is Servant Leadership?

    • Module 4: Flashcard Review of Key Terms

    • Module 4: Quick Check
  6. 6

    • Module 5: Agile Process Engineering

    • I Want to Run an Agile Project

    • Microprocess Architectures with Jayne Groll

    • Module 5: Flashcard Review of Key Terms

    • Module 5: Quick Check
  7. 7

    • Module 6: Agile Service Management Artifacts

    • Agile User Stories

    • Module 6: Flashcard Review of Key Terms

    • Module 6: Quick Check
  8. 8

    • Module 7: Agile Service Management Events

    • Agile Service Management Sprint Types with Jayne Groll

    • Module 7: Flashcard Review of Key Terms

    • Module 7: Quick Check
  9. 9

    • Module 8: Agile Process Improvement

    • Formula 1 Pit Stops

    • Module 8: Flashcard Review of Key Terms

    • Module 8: Quick Check
  10. 10

    • CASM Course Summary

    • DOI Community

    • End of Course Survey
  11. 11

    • ASM Taxonomy_11Feb2022

    • ASM Guide Flyer_July2021

    • CASM v2.2 Value Added Resources
  12. 12

    • CASM v2.1 Exam Requirements_Feb2022

    • Certified Agile Service Manager Sample Exam